About
ShareID delivers a unique real-time identity verification solution, enabling companies to build secure and frictionless user journeys.
Job Description
Role & Mission
You will be at the heart of customer onboarding and technical support:
Onboard new clients and help them adopt the product.
Provide Level 1 technical support: triage, reproduce simple issues, initial analysis.
Understand and assist with API and SDK integrations.
Manage integration follow-up: coordination, reminders, test validation.
Support documentation and process improvements across the organization.
Key Responsibilities
Collect, qualify, and document customer requests.
Collaborate with Engineering, Product, and Customer Success teams.
Run basic tests, validate scenarios, interpret simple logs.
Identify what can be solved at Level 1 vs. what needs escalation.
Oversee customer integrations and ensure smooth execution.
Maintain and improve technical documentation (guides, FAQs, templates).
Reduce noise for engineering teams by providing high-quality initial qualification.
Preferred Experience
2–4 years in technical support or SaaS implementation.
Understanding of APIs, SDKs, testing flows, and basic debugging.
Strong organizational skills and attention to detail.
Excellent communication skills in French and English.
Curiosity, logic, customer orientation.
Bonus: experience in identity, security, or API-driven SaaS.
Additional Information
- Contract Type: Full-Time
- Location: Paris
- Experience: > 2 years
- Possible partial remote